Our new program includes vehicles up to 7 years old (160,000 km), which means that you’ve got an even wider selection of certified used Volkswagens to choose from. Of course, all our vehicles are still vigorously tested during our 112-point inspection and come with an approved vehicle history report from CarProof®. For further peace of mind, we now also offer two warranty levels.

The Assurance Program

All Certified Pre-owned Volkswagen vehicles are covered for the remainder of the manufacturer’s warranty plus 6-months of complimentary roadside assistance**.

The Assurance Premium Program

If your Certified Pre-owned Volkswagen is less than 5 years old (120,000 km), you can upgrade to an extended 2-year / 40,000 km warranty with 2 years of complimentary roadside assistance**

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Assurance Program

Assurance Premium Program

Inspection + Reconditioning = Certification: 112-point inspection + Original Parts and Service required 112-point inspection + Original Parts and Service required
Warranty: 6 months of roadside assistance** and reminder of Volkswagen warranties 2-year or 40,000 km* manufacturer’s limited warranty plus reminder of Volkswagen warranties
Qualifying Criteria: Up to 7 Years or 160,000 km Up to 5 years or 120,000 km
Warranty Options: Upgrade to Assurance Premium Program and/or purchase Volkswagen Protection Plus (VCCI) Purchase Volkswagen Protection Plus (VCCI)
Incentive: 3 months of SIRIUS Satellite Radio Graduate program Roadside assistance** for 6 months 3 months of SIRIUS Satellite Radio Graduate program Roadside assistance** for 2 years or 40,000 km
CPO Incentives Program Rates Eligible Eligible
Car Proof Included Included
Deductible No No

Certified Pre-Owned Program Details

Program Benefits

What does the 112-point inspection cover?

The following is a brief overview of the areas covered by our inspection:

  • Engine electrical/mechanical
  • Roadworthiness / test drive
  • Safety equipment function
  • Brakes, steering/suspension system
  • Wheels and tires
  • Bodywork fit and finish
  • Window glass integrity
  • Interior trim, upholstery and carpeting integrity
  • Vehicle diagnostic/operating systems
  • Interior/exterior lighting
  • Lubrication, filters and fluids
  • Emissions control equipment checks

$500 rebate for recent graduates†

Roadside assistance. A.K.A. ``Peace of Mind``

Volkswagen’s 24-hour Roadside Assistance* comes free of charge with the Volkswagen Certified Pre-owned limited warranty. And did we mention that it’s good for 2 years or 40,000 kilometers, whichever occurs first (under the Assurance Premium program).

You’ll receive your Roadside Assistance kit within two to four weeks of the delivery of your Volkswagen Certified Pre-owned vehicle. 24/7, you’ll benefit from:

  • Tows to the nearest licensed Volkswagen dealer
  • Boosts
  • Flat tire changes
  • Unlocking your door (should you accidentally leave your keys inside—hey, it happens to the best of us)
  • Gas delivery
  • Emergency repairs

Call 1.800.411.6608

Just one call to this number and Roadside Assistance* is on its way. However, they will ask you for:

  • Your vehicle’s identification number
  • Your vehicle’s year, model, colour and license plate number
  • The area code where you’re calling from
  • The exact location of the vehicle (street address and nearest intersection)
  • The type of service required and a brief description of the problem

Warranty

Limited Warranty

Sleep easy. Our 2-year/40,000 km* limited warranty has you covered.

And we’re talking about a real warranty here, not just a maintenance contract. This means that protection covers the vehicle, and you won’t be charged for any repair or service deemed necessary because of a broken or malfunctioning part covered by the warranty.

But don’t take our word for it. You can check it out yourself and read about all the advantages of our Volkswagen Certified Pre-owned limited warranty below.

Coverage

Under the Assurance Premium warranty, your vehicle is covered under the remainder of the manufacturer’s limited warranty plus an additional 2-year/40,000 km basic warranty (whichever comes first) / Begins when the new vehicle limited warranty expires or upon the sales date of the Volkswagen Certified Pre-owned vehicle (whichever occurs later) / 2-year Roadside Assistance** / No deductible on covered repairs, which are: engine, steering, front and rear axles, manual transmission, electrical power supply, heating and air conditioning, ABS brakes, electrical systems, torque converter, differential, material or manufacturing defects (but not normal wear-and-tear, or damage to the appearance of the vehicle, tires or exhaust system). Includes the balance of the limited powertrain warranty, which is transferable along with any remaining limited warranty against perforation due to corrosion (balance of new vehicle warranty).

$150 warranty transfer (no charge in Quebec and Nova Scotia). Transfer fees are subject to G.S.T. as well as applicable provincial taxes and are the buyer’s responsibility. The transfer comes into effect when Volkswagen Canada (Volkswagen Certified Pre-owned Vehicles Warranty Department) receives the name, address and telephone number of the new owner, along with the vehicle’s complete identification number.

Repairs covered by the warranty can be done at any licensed VW Canada dealer.

Where to Get Guaranteed Service

Aside from the exceptions under “Emergency Repairs”, all repairs covered by the limited warranty must be done by a Volkswagen dealer or at a licensed Volkswagen Canada service center.

Emergency Repairs

In the event of an emergency, when it’s impossible or unreasonable to drive or tow the vehicle to the nearest licensed Volkswagen dealer, Volkswagen will pay a reasonable amount of all covered repairs that are performed by a service center other than a licensed Volkswagen dealer. For any emergency repairs performed by a service center other than Volkswagen, you must keep all receipts, repair orders and replaced parts. A written declaration of the circumstances that prevented you from taking your vehicle to a licensed Volkswagen dealer should be attached to the receipts and repair orders provided by the service provider, and submitted to Volkswagen to support your reimbursement claim. Mail this information to:

Volkswagen Certified Pre-owned Vehicle Warranty
777 Bayly St. W.
Ajax, ON L1S 7G7

Your Responsibilities

Of course, a few things do fall on your shoulders…

  • Normal wear and tear
  • Any alterations you make
  • Accidental damages
  • Regular maintenance (like oil changes) as outlined in the maintenance calendar recommended for the make and year of the vehicle

What Isn’t Covered***

The Volkswagen Certified Pre-owned limited warranty does not cover:

  • Appearance, glass parts or fabric trim
  • Fees for parts and services incurred during regular maintenance
  • Replacement of filters, oil, lubricants or fluids (unless their replacement is included in the guaranteed service of a covered component)
  • Wheel alignment and balancing, brake and clutch adjustments, or any mechanical adjustment† necessary due to normal wear and tear
  • Parts for normal wear and tear††
  • Tires (they may be covered separately by the tire manufacturer) and exhaust system
  • Installation equipment for the EuroVan Winnebago or any other non-authentic VW part
  • Cash allowance for a loan vehicle
  • Vehicles sold for commercial use (taxi, courier, limousine, etc.)
  • Damage due to a lack of maintenance, improper use or modifications
  • Damage due to improper repairs, the installation of equipment, accidents or fire
  • Damages caused by the environment
  • Maintenance service costs
  • Incidental or indirect damages, including loss of value to the vehicle, lost profits or gains, and expenses incurred for replacement transportation or lodging

*Whichever comes first.
**Roadside Assistance is provided by Sykes Assistance Services Corporation.
***For more details, contact your dealer.
† Adjustments include minor repairs that are not normally associated with parts replacement, like headlight adjustments.
†† Including, but not limited to, replacement of the clutch lining, plates, trim, brake pads and drums, timing belts, spark plugs, dust and pollen filter, clutch plate, ignition cable, distributor cap and rotor, points of ignition, automatic transmission oil filter, struts, shocks, strut bearings, batteries, exhaust systems, windshield wipers or blades, incandescent bulbs, fuses, worn seat covers, removable Cabrio top or any other worn upholstery or trim element due to normal wear and tear or deterioration; cleaning of cassette player heads and replacement of worn belts, hoses and scuff bands due to normal wear and tear.
††† Please note that the VW Protection Plus warranty only comes into effect after the expiry date of the Volkswagen Certified Pre-Owned warranty.

Volkswagen Protection Plus®

Mechanical Breakdown Protection

Take control of future mechanical repairs

Volkswagen vehicles are known for quality and dependability, but even the most well engineered vehicles require repairs. Volkswagen Protection Plus Mechanical Breakdown Protection (MBP) is an extended warranty product that covers many costly vehicle components that can potentially fail over time.

Volkswagen Protection Plus MBP offers comfort in knowing your vehicle is protected should an unexpected covered breakdown occur. Simply take your vehicle to any Volkswagen dealership in Canada or the continental United States, and our factory trained technicians will handle the rest. With several coverage levels, term lengths and deductibles, Volkswagen Protection Plus MBP can be customized to meet your needs.

Volkswagen Protection Plus MBP is also packed with additional benefits such as 24 hour roadside assistance, a car rental allowance, and a claim-free reward.1

Ease the burden of future mechanical repairs today with Volkswagen Protection Plus MBP.

Levels of Coverage

Select 5 Star Plan

Volkswagen Protection Plus Mechanical Breakdown Protection (MBP) is designed to safeguard you from unexpected repair costs. Automobiles are complicated machines and with ongoing technological advancements, it is inevitable that mechanical failures will happen during your vehicle’s lifetime.

When you select 5 Star Coverage you receive superior protection against mechanical failure, similar to the manufacturer’s comprehensive warranty.

5 Star Plan

Supreme protection for total peace of mind. All components are covered except for a select list of exclusions. Available on all new, certified pre-owned and used Volkswagen vehicles.

4 Star Plan

Extensive coverage across the powertrain and many other critical vehicle components that can be costly to repair. Available on all new, certified pre-owned and used Volkswagen vehicles.

3 Star Plan

Essential coverage for major powertrain components on your new, certified pre-owned and used Volkswagen. Maximum coverage limit of $4,000 per repair visit.

Lease Plan

Provides 5 Star coverage during the term of the lease with unlimited kilometres and a $100 deductible. Download Lease Plan Brochure.

With all components covered except for a select list of exclusions1, you can look forward to worry-free driving for years to come.

A restricted list of components are covered compared to higher levels of coverage.

Examples of Additional Covered Components with 5 Star Plan:

  • Airbags
  • Heated Seat Elements
  • Keyless Entry Module
  • Heater / Vent
  • Control Actuator
  • Wire Harnesses
  • Body Control Modules
  • Fuse Box / Power
  • Distribution Module
  • DRL Module
  • Coil Springs
  • Window Regulators
  • Windshield Washer
  • Reservoir & Spray Nozzles
  • Rear Park Distance
  • Monitoring System
  • Door Latch Assembly & Lock Cylinders

High-Tech Coverage is Included

With exciting new vehicle technology constantly being developed, you can rest assured that MBP has you covered. Below are some examples of Advanced Driver Assistance Systems (ADAS) that are covered with 5 Star Plan.

  • Lane Departure Warning Systems
  • Adaptive Cruise Control
  • Night Vision
  • Automatic Parking
  • Collision Avoidance Systems
  • Adaptive Light Control
  • Blind Spot Detection
  • Traffic Sign Recognition
  • Hill Descent Control
  • Driver Drowsiness Detection

To Learn more, please visit Volkswagen Protection Plus offical website

All prices exclude Documentation Fee , Dealer Prep Fee, and all applicable taxes.

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